Imperial Association
Phone: 03237329227
Email: iassosication@gmail.com
The following refund policy outlines the rules and regulations governing all business activities conducted by Imperial Association. All clauses are legally binding and apply to all customers and clients engaging with our services or products.
Eligibility for Refunds
Refunds apply only to physical goods returned within 7 days of delivery in unused condition.
Digital Services
Refunds for digital services are handled case-by-case, depending on project completion status.
Return Procedure
Customers must contact support for return authorization before sending any product back.
Condition of Items
Returned products must include original packaging and proof of purchase.
Non-Refundable Items
Custom orders, digital services, and used products are non-refundable.
Processing Time
Refunds are processed within 7–10 business days after approval.
Refund Method
Refunds are issued via the original payment method or store credit.
Damaged Items
If a product arrives damaged, it must be reported within 48 hours of delivery.
Shipping Costs
Shipping costs for returns are the responsibility of the buyer unless the fault is ours.
Right to Refuse Refund
Imperial Association reserves the right to deny refund requests that violate policy terms.